Kensington Kids Bag

REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

ALL SALE ITEMS ARE FINAL SALE NO RETURNS OR EXCHANGES.

To be eligible for a return, your item must be in the same condition that you received it in unworn, unused with tags, and in its original packages.  You will also need the receipt or proof of purchase.

We reserve the right to refuse any returned merchandise. Special order and custom items are not eligible for return and are non-refundable after the 14 days grace period.

 

SHIPPING POLICY

Online orders will be processed and shipped within 5 to 7 business days from the date of purchase. Shipped orders will be sent via post office UPS with a tracking number (the US only). We are not responsible for returned, damaged, lost, or stolen packages. We are also not responsible if you give us the wrong address and will only ship to the address provided at check out.

However, if a package is returned due to an incorrect address, we will resend it to you, but you will pay the shipping cost. Shipping fees are nonrefundable even if your orders are returned.